Loved by Clinic Chains.
Clinic Chains tend to centralize marketing through their corporate office. Calls are received at a phone number common to all clinics. In these cases, appointment booking is done based on the city and locality the patient is in (and not based on the practitioner). Such specific processes unique to a clinic chain are well understood in the CallBox and well supported.
For a returning patient, CallBox auto selects the clinic based on the patient’s history and preferences. Makes the booking process super-fast for the clinic staff.
You may be running 24-hour shifts, multiple teams in separate call centers, or may have outsourced the contact center to a different continent altogether. Whatever the combination, we have got all of it covered.
We have been working with some of the largest clinic chains in the world, for years now. The benefit of supporting them is that you get a mature robust contact center solution that is ready for whatever you need today, as well as with, what you will need tomorrow.